Hi, I'm Louise

I’m a London-based User Experience Consultant, specialising in customer research, experience strategy, digital product and service design.

I work with marketing, product and engineering teams to create experiences that blend usability, delight, and alignment with business objectives.

I can help you with:

Understanding your customers’ needs and preferences

Creating a new digital product or service

Improving the usability of an existing product or service

Deciding where to focus efforts first

Understanding your customers’ needs and preferences

Creating a new digital product or service

Improving the usability of an existing product or service

Deciding where to focus efforts first

Mapping out services and customer journeys

Simplifying complex journeys & interfaces

Prototyping and testing ideas with customers

Up-skilling and mentoring your team

Research

UX audit
Customer / user research
Internal research
Marketplace research
Usability testing
Surveys

Strategy & planning

UX strategy & vision setting
Stakeholder engagement
Requirements gathering
Innovation consulting
Customer journey mapping
Persona mapping
Prioritisation & roadmapping

Design

Service design
Digital product design
UI/UX design
Brand identity
Prototyping
Design systems, guidelines & specs